Refund and Return Policy for Rare Coins Firm

At Rare Coins Firm, we strive to ensure your complete satisfaction with your purchase. In the event that you are not satisfied with your order, please review our refund and return policy outlined below.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

– Items must be returned within 30 days of the original purchase date.
– Items must be in their original condition, unworn, and free from any alterations.
– Proof of purchase (receipt or order confirmation) must be included with the return.

2. Non-Returnable Items

Certain items are non-returnable, including:

– Customized or personalized coins.
– Coins that have been graded by a third-party grading service once opened.
– Items marked as final sale or clearance.

3. Initiating a Return

To initiate a return, please contact our customer support team at:

– Email: sales@rarecoinsfirm.com

Include your order number, the reason for the return, and any relevant photographs if applicable.

4. Return Shipping

Customers are responsible for the return shipping costs unless the item is damaged, defective, or the wrong item was shipped. We recommend using a trackable shipping service or purchasing shipping insurance for items over 

5. Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  7-10 business days.

6. Exchanges

If you would like to exchange an item for a different product, please initiate a return as outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We may request photographs of the damage. We will work with you to resolve the issue promptly, which may include a refund or replacement at no additional cost.

8. Contact Us

For further questions or assistance regarding our refund and return policy, please reach out to our customer support team.

– Email Support: sales@rarecoinsfirm.com

Thank you for shopping with Rare Coins Firm! We appreciate your business and are here to help.